Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at wearconcious@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at wearconcious@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at wearconcious@gmail.com.

Because each Wear Conscious piece is made to order in small batches, we offer exchanges and store credit rather than refunds to the original payment method.

Eligibility. You may request an exchange or store credit within 30 days of receiving your order. Items must be unworn, unwashed, and in original condition with any tags attached. Final-sale items, gift cards, and custom or made-to-measure pieces are not eligible.

How to start a return. Email us at [support@wearconscious.com] with your order number and the item(s) you'd like to exchange, and we'll send return instructions. Customers cover return shipping unless the item arrived damaged or incorrect.

Store credit & exchanges. Once we receive and inspect your item, we'll issue store credit or process an even exchange. Store credit does not expire.

Damaged or incorrect items. If your order arrives damaged, defective, or wrong, contact us within 7 days of delivery with photos and we'll make it right at no cost to you.

Natural materials & dyes. Our garments use natural fibers and small-batch dyes, so slight variation in color, texture, and measurement is normal and is not considered a defect.

Nothing in this policy affects any rights you may have under applicable consumer-protection law. Questions? [support@wearconscious.com].